Mm98 FAQ

Registering an mm98 account is simple. Click the "Register" on the homepage, fill in your username, Malaysian phone number (+60), and a strong password. Verify your phone number via the OTP code sent by SMS. The entire process takes less than 3 minutes. Once verified, your account is immediately active and you can make your first deposit to start playing. Visit the Register to get started.

No. Each user is only allowed one mm98 account. Registering multiple accounts to obtain extra bonuses or for any other purpose is a violation of Terms and Conditions us and may result in all associated accounts being suspended or permanently closed. We use a Know Your Customer (KYC) identity verification system to ensure fairness for all players.

On the Login, click the link "Forgot Password". Enter your registered phone number and the system will send an OTP code for verification. Once verified, you can set a new password. Make sure your new password is strong — a combination of uppercase letters, lowercase letters, numbers, and symbols. If you encounter any issues, contact our support team via 24/7 live chat.

The minimum age to register and play at mm98 is 18 years old without exception. This is a strict legal requirement and we conduct Know Your Customer (KYC) identity verification to ensure all players meet the age requirement. Any attempt to register underage will result in account closure and any funds will be returned to the rightful bank account owner.

If you wish to permanently close your account, please contact the mm98 customer support team via live chat. Our team will guide you through the account closure process and ensure any remaining balance is returned to you. For a temporary break, you can use the cool-off or self-exclusion available in the Responsible Gaming.

mm98 supports a variety of popular deposit methods in Malaysia, including FPX (direct transfer from all major banks including Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank, and more), digital wallet (Touch 'n Go eWallet, GrabPay, Boost), bank transfer (IBT), credit and debit cards Visa/Mastercard, as well as cryptocurrency including USDT. All methods are processed securely using 256-bit SSL encryption.

The minimum deposit at mm98 is RM10 only, making the platform accessible to players at every level. There is no maximum daily deposit limit for regular players, while VIP members enjoy higher deposit limits. All deposits are processed within minutes and no fees or commissions are charged on any deposit transaction.

Most deposits are processed within 1 to 5 minutes. If your deposit has not been credited after 15 minutes, check the following: make sure you have saved your proof of payment (receipt or screenshot), confirm that the transferred amount is correct, and verify that the destination account number is accurate. If all details are correct but the deposit is still not reflected, contact mm98 customer support via live chat and include your transaction proof for prompt verification.

mm98 does not charge any fees for all deposit methods. The full amount you transfer will be credited directly to your account balance with no deductions. However, your bank or digital wallet may apply its own processing fees in accordance with its own policies — this is beyond mm98's control. For information on bank charges, please check directly with your bank.

Withdrawals at mm98 are processed within 5 to 15 minutes for most requests. This includes withdrawals to all major Malaysian banks via instant bank transfer. Withdrawal requests that require additional review, such as KYC verification, may take slightly longer. For more information about the withdrawal process, visit the Withdrawal us.

The minimum withdrawal at mm98 is RM30 per request. The maximum daily withdrawal limit varies by membership level — regular players can withdraw up to RM10,000 per day, while VIP members enjoy a significantly higher limit depending on their respective VIP level. There is no limit on the number of withdrawal requests per day.

Withdrawals may be delayed or rejected for several reasons: bonus wagering requirements have not been fully met, bank account details do not match the registered name, the account requires KYC verification, or the request exceeds the daily limit. Make sure your bank account holder name matches the name registered at mm98. If your withdrawal is rejected without a clear reason, contact our support team immediately.

Yes, this is a mandatory requirement. The bank account holder name you use for withdrawals must exactly match the name registered on your mm98 account. This is an important security measure to prevent fraud and ensure funds are only withdrawn to an account in your own name. Withdrawals to third-party accounts are not permitted under any circumstances.

mm98 offers a wide range of bonuses for players at every level: First Deposit Bonus up to 100% for new members, Exclusive Free Spins for selected slot games, weekly cashback up to 10% based on total losses, referral bonus worth RM30 per successful referral, live sports promotions for sports betting players, as well as exclusive VIP rewards for members of our loyalty program.

Each bonus has different wagering requirements that must be met before winnings from the bonus can be withdrawn. For example, a deposit bonus with a 20x wagering requirement means you need to place wagers totalling 20 times the bonus amount before a withdrawal is allowed. The full wagering requirements for each promotion are clearly stated on the relevant promotion page. Please read the terms carefully before claiming any bonus.

In general, only one active bonus allowed at one time. You must complete the current bonus wagering requirements before claiming a new bonus. However, certain special promotions may allow simultaneous claims — this will be stated specifically in the terms of that promotion. To avoid any confusion, check your current bonus status in your account dashboard before claiming a new promotion.

Validity periods vary by bonus type. Deposit bonuses are typically valid for 7 to 14 days from the claim date, while daily promotions must be used on the same day. Weekly cashback is credited every Monday and is valid for 7 days. Bonuses not used within the specified period will expire automatically and cannot be recovered. Track your bonus expiry dates through the "My Bonuses" section in your account.

mm98 offers an extensive game library spanning over 1,000 titles: video slots from world-leading providers, live casino with real dealers in real time, fish shooting high-tech, live sports betting covering football, basketball, tennis, and many more sports, as well as table games such as baccarat, roulette, blackjack, and poker. All games can be played directly in your browser with no additional download required, or through the mm98 app.

Yes. All games at mm98 use a Random Number Generator (RNG) certified by independent international auditing bodies. RNG ensures that every game outcome is fully random and cannot be manipulated by any party, including mm98 itself. Our game providers are also licensed companies operating under valid gambling licenses and subject to regular audits.

Yes! Fish shooting games are one of the most popular categories at mm98. We offer a wide range of fish shooting titles with stunning graphics and real cash prizes. Players can choose from various tables with different betting stakes, suitable for both new and experienced players. Visit the Fish Shooting Games to explore all available options.

The mm98 VIP Program is based on a loyalty points system — you earn points every time you place a wager on the platform. Once your points reach a set threshold, you are automatically upgraded to the next VIP level. No special application is required. The more actively you play, the faster you level up and enjoy exclusive VIP benefits. For full details on levels and benefits, visit the VIP.

mm98 VIP members enjoy a range of exclusive privileges not available to regular players: higher daily withdrawal limits, personal cashback at better rates, personal VIP account manager available 24/7, birthday bonus and special gifts, early access to new games and promotions, as well as invitations to exclusive events. Benefits grow with every VIP level upgrade.

VIP status at mm98 is reviewed every three months based on gaming activity. If your total wagering during the review period does not meet the minimum threshold for your current VIP level, your status may be adjusted to a lower level. However, loyalty points you have already accumulated will not be lost — you simply need to become active again to level back up. Players who play consistently have nothing to worry about when it comes to level downgrades.

Yes, your account balance is completely safe. The mm98 system records all transactions and game statuses in real time on our servers. If your internet connection drops during play, any wagers that were credited before the disconnection will be settled according to the actual game result. Log back in to resume your session. If you believe there is a discrepancy in your balance after the interruption, contact our support team with the time of the incident for an immediate review.

mm98 runs smoothly on all modern web browsers, including Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and Opera. For the best experience, make sure your browser is updated to the latest version. We recommend Chrome or Safari for optimal performance. If you experience display issues, try clearing your browser cache and cookies, or use private browsing mode.

mm98 customer support team operates 24 hours a day, 7 days a week via live chat on the platform. This is the fastest way to get help — our agents typically respond in under 2 minutes. You can also reach us by email at [email protected] for inquiries that do not require an immediate response. For sensitive account issues, please provide your identity verification details when contacting support.